Refund policy
You have 14 days from delivery to change your mind.
What we take back
- Unused, with every part and accessory it came with.
- In the box it arrived in, or one that protects it as well.
- Without scratches, scuffs or marks from riding.
Unfold it and check it indoors, the way you would in a shop, before it is ridden outside. That is all we ask.
How to start one
Write to support@homlore.com with your order number and which item you are sending back. We reply with the address and the instructions within one business day. Do not send anything back before you hear from us: a parcel that arrives without a reference takes far longer to match to an order.
Who pays for the return
| Reason | Return shipping | Refund |
|---|---|---|
| Changed your mind, wrong model | You | Full price of the item |
| Wrong item sent | Us | Full, including shipping |
| Damaged or faulty on arrival | Us | Full, including shipping |
When you get your money
We refund to the card or account you paid with. Once the item reaches us and passes a check, we issue the refund to the original payment method within 5 business days. Your bank then takes its own 3 to 10 days to show it.
Exchanges
The fastest route to a different model or version is to order the one you want and return the one you have. It is quicker than a swap, and it stops the version you need from selling out while a parcel is in transit.
Damaged on arrival
Photograph it before you do anything else — the fault, the label and the box — and send the three images to support@homlore.com within 48 hours of delivery, with your order number. We do not ask you to return a faulty item before we act on it.
What we cannot take back
Items that have been ridden outside, modified or repaired by a third party, or returned after the 14 days. Anything marked final sale on its product page, which we state before you buy and never after.
Who you are buying from
Homlore
200 W 2nd St
Gillette, WY 82716, United States
support@homlore.com
Customer care: Monday to Friday, 9am – 6pm MT